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Project Manager Payment Gateway

Company Profile

Progetti e Soluzioni is a dynamic software company with four locations in Italy and abroad. We develop our own products focussing on three main areas: Web/Web Services Applications, Payment Gateways and Smartphone APP Solutions. Public Administrations, Banks and Private Companies being our main customers. We are looking for a new resource, located in our office in Milan Area, that will manage the deployment of Payment Gateway standard product in the customer environment, supporting customers and collecting and defining requirements in case of new customizations. The candidate will start executing personally all the activities of the role inside and he will also increase his responsibilities according to his own experience and skills growth. The ideal candidate should have a strong technical background at least BS degree in IT, Computer Science degree or Economics and Management degree with a high level IT skills. Hiring conditions and remuneration really interesting. A deep knowledge of English language is mandatory.
www.progettiesoluzioni.it

Job description

  • Building customer relationships through service excellence and respect of his needs;
  • Defining the standard project model to be planned for each customer;
  • Setting up the process and related standard procedures with the goal to optimize the right balance between customer needs, technical needs and profitability of each customer project;
  • Executing procedures inside the project goal;
  • Customizing standard IT tool for tracking project activities, deliverables and costs and any interaction with customer;
  • Setting up and managing indicators for performance process quality and customer satisfaction measurement;
  • Negotiating and establishing proper behavior rules with customers to reach the best balance between company costs, customer satisfaction and effective achievement of the objectives;
  • Writing project plans with all activities and responsibility agreed with customers and monitoring activities during project deployment;
  • Identifying and clarifying exact customer needs cooperating, analyzing and writing customer requirements document.
  • Writing User Requirements, describing all the important issues that will drive the decisions taken during software design;
  • Identifying customer training needs and evaluate training effectiveness; build annual training program and prepare teaching plans;
  • Overseeing handouts production for training materials, support and manuals;
  • Providing support and customer care services to customers by phone, on site and via e-mail;
  • Analyzing in-work process parameters, reporting them and recommending improvements in organization, procedures, products, services, delivery, time management and billing methods.

Requirements:

  • Technical background – at least BS degree in IT / degree in Computer Science / degree in Economics and Management + high level computer skills;
  • Project management methodologies (PMI, Prince2)
  • Previous project management experience in similar projects for at least 5 years is considered mandatory;
  • Excellent verbal and written communication skills
  • Skills to balance between customer requests and company costs for completing the requests; Basic, but strong skills in one of the following Microsoft SQL Server versions: 2005, 2008, 2012 – Data querying with medium complexity level is obligatory;
  • In-depth understanding of user requirements and customer needs;
  • Very good analytical and standardization skills;
  • Very good English – both written and spoken;
  • Ability to evaluate time needed for execution of customer requests – installation setup, data extraction, etc.;
  • Fluency with MS-Office – Word, Excel including in-deep features;
  • Available for national and short international transfers;
  • Proven experience in designing multiple training events;

Personality:

  • We are searching for self-responsible, self-organized and self-motivated person;
  • Positive attitude and adaptability is a must;
  • Decision making and organizational skills are essential;
  • Ability to present complex information to a variety of audiences;
  • We appreciate result-oriented employee who feels satisfied when things are done at best;
  • We expect passion in learning and ability to acquire quickly new knowledge;
  • We look for professional attitude, dedication and professionalism;
  • Candidate should have attention for details;
  • Skills for working in intense and dynamic environment are requested;
  • Structured approach and sense of order is a must;
  • Ability to create good relations with clients;
  • Team playing is a must;

Working Headquarter:

  • Milan

Please, send CV and Motivation letter both in English language. Confidentiality of all applications is assured. Only short-listed candidates will be contacted.
Interview will be in English.

Progetti e Soluzioni è leader nello sviluppo di soluzioni per i settori della Ristorazione Scolastica, della Ristorazione Ospedaliera, dei Gateway di pagamento e nello sviluppo di soluzioni personalizzate per la Pubblica Amministrazione; lavorare con noi può essere stimolante per un professionista che desideri ampliare le sue conoscenze e i suoi orizzonti.

Se desideri lavorare con noi compila la form con i tuoi dati anagrafici allegando il tuo Curriculum Vitae aggiornato.

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